Q :: What company name will I be billed by?
Your credit card will be discreetly billed by "BBG Web Media", "Digitalus Inc.," "Epoch.com", "CCBill". If you have paid by check you will be discreetly billed by "WTS"" If you have paid by Web900 you will be discreetly billed by "Gxbill.de" .
Q :: How do I pay by mail?
It's very easy to subscribe to our sites by mail. Please contact us at support@nationalpornographic.com and we will give you the correct instructions.
Q :: Do I have unlimited access with my trial membership?
No, trials allow you limited accessto check out our members area so that you can decide if you'd like to go ahead and join as a member.
Q :: How does billing work on the Trial membership I purchased?
Many of our sites allow you to purchase a low cost trial membership that is good for a specified number of days. Trial memberships upgrade automatically to the standard monthly membership plan unless you cancel within the trial period (the specified number of days from which you purchased your trial).
Q :: How often will I be charged for your services?
Your account will be charged every thirty days from the day you originally subscribed.
Q :: What is your refund policy?
Our subscription fees are nonrefundable. You will receive the full benefits of your membership because your password remains active until the end of the most recent paid billing period no matter when you cancel during that period. Please refer to the Terms and Conditions of the website you joined for further information. They can be located in the customer support section of the members' area.
Q :: How do I know that my membership was canceled?
When you use our automated cancel page you will get a confirmation page. Then the system will send a confirmation to the e-mail address that you provided when
you joined.
Q :: Why have I not receive a cancellation confirmation Email?
It may take up to 24 hours to receive your confirmation Email. If your Email has changed since you signed up or if you used a deferent Email to sign up you may need to confirm your cancelation with our billing suport. They will ask you for 2 of the following. Credit card or checking account number, Email you used to sign up, Member ID, or username.
- For NetBilling
Toll Free: 1-800-923-9951
Direct: 1-661-621-9381
Email: - For Epoch.com
WebSite: http://www.billingsupport.com/
E-mail: billing@billingsupport.com
Phone: US and Canada toll Free 1-800-893-8871
Phone: International 1-310-827-9939 - CCBill.com and Ccbill900
Phone: 1-888-596-9279
Website: http://www.ccbill.com/customer-service.html
E-mail: consumersupport@ccbill.com
Phone: 1-888-596-9279
International: 1-888-596-9279 - For WTS
Website: http://www.wtsbank.com/members/
Email: customerservice@wtsbank.com
US 1-800-717-7476 - For GXbill.de
Website: http://www.gxbill.de
Email: debit@gxbill.com - For 2000charge
coming
If you are not sure who billed you, you can contact our customer support staff. Please fill out the required form or call, Submit A Support Ticket Here.
Q :: I Canceled but you are still billing me?
If you have completed our cancelation form and you are still being billed please check your account on one of the following sites. They will ask you for 2 of the following: Credit card or checking account number, Email you used to sign up, Member ID, or username.
- For NetBilling
Toll Free: 1-800-923-9951
Direct: 1-661-621-9381
Email: - For Epoch.com
WebSite: http://www.billingsupport.com/
E-mail: billing@billingsupport.com
Phone: US and Canada toll Free 1-800-893-8871
Phone: International 1-310-827-9939 - CCBill.com and Ccbill900
Phone: 1-888-596-9279
Website: http://www.ccbill.com/customer-service.html
E-mail: consumersupport@ccbill.com
Phone: 1-888-596-9279
International: 1-888-596-9279 - For WTS
Website: http://www.wtsbank.com/members/
Email: customerservice@wtsbank.com
US 1-800-717-7476 - For GXbill.de
Website: http://www.gxbill.de
Email: debit@gxbill.com - For 2000charge
coming
If you are not sure who billed you, you can contact our customer support staff. Please fill out the required form, Submit A Support Ticket Here.
Q :: My question was not answered, can I e-mail you?
Yes... support@nationalpornographic.com
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Q :: I have lost/forgotten my User Name and/or Password.
To have your password emailed to you please Submit a Ticket
Q:: I just signed up and have not received my User Name and Password.
Your UserName and Password will be sent to the email address you used when you signed up. If you have not received your Username and Password, please contact customer support
Q :: My email is missing.
If you are using a free web mail like hotmail, or yahoo mail and you do not get an email you may need to check your spam ,or trash folder to locate the email. If you need help with this please contact your ISP or click the links below.
AOL users
http://postmaster.info.aol.com/memberinfo/memberfaq.html
Yahoo users.
http://help.yahoo.com/help/us/mail/read/read-22.html
